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LONDON – This week, flag carrier Air New Zealand took top honors at the prestigious 2022 APEX Awards – receiving the 2023 APEX Passenger Choice Award for Best Airline in the South Pacific and being named the 2023 APEX Five Star Winner .

The APEX Awards are held annually to recognize airlines from various regions for providing the best passenger experiences as rated by passengers. In the South Pacific region, Air Tahiti Nui also won two awards for Entertainment and Cabin Service. Fiji Airways was awarded for best food and drink, with Australian airlines Qantas and Virgin Australia citing best Wi-Fi and best seat comfort respectively.

Greg Foran, CEO of Air New Zealand states that the airline is extremely proud to have been named Best Airline in the South Pacific by the Airline Passenger Experience Association.

“This award is a testament to the exceptional product and service that our teams continue to deliver to our customers – this award goes to our Air New Zealand whānau (family). A very big thank you to all of our employees who have played an important role in bring us to where we are today.

With New Zealand’s international borders reopening, it’s a fantastic way to celebrate that once our service from Chicago resumes on October 30, not only will we be resuming flights to all of our 29 international destinations, but we’ve also grown – having launched in New York last month.

For the 2023 awards, nearly one million flights were rated by passengers from more than 600 airlines around the world on a five-star scale. Passengers were given the opportunity to provide anonymous ratings in five sub-categories: seat comfort, cabin service, food and beverage, entertainment and Wi-Fi.

These awards follow Air New Zealand’s nomination as the “World’s Safest Airline 2022” in the annual Airline Rankings, marking the airlines’ commitment to driving safety improvements and protect the health and safety of its employees and customers.

About APEX prices


As a global, not-for-profit organization and one of the largest international airline associations in the world, APEX accelerates our industry with the support of nearly every major airline and value supplier.

In collaboration with both International Flight Services Association (IFSA) and Future travel experience (FTE), APEX serves the full spectrum of the end-to-end travel experience.

APEX reinvests all of its resources to serve its members, strengthen the global airline industry, advance thought leadership, foster business opportunities through events, develop global initiatives, set key standards for airlines, and highlight a well-deserved recognition in our industry.

APEX serves as a resource for companies and professionals who create, deliver and manage the airline passenger experience, and the association provides the industry with a forum for knowledge sharing, collaboration and networking.

MISSION STATEMENT:
Strengthen the industry and enable business opportunities through education, innovation, networking and recognition.

VISION STATEMENT:
Improve the passenger experience through our influential community.